*PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES*

1. Basis of contract
   1. These terms (which incorporate our Privacy Policy and Website Use Policy) apply to the supply of all services provided by Lightwork Group Limited trading as Lightwork Business to the exclusion of all other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom or course of dealing (unless we otherwise agree in writing).
   2. If you do not agree with these terms, you must not use our services. Your attention is specifically drawn to clauses 5 and 7 of these terms which set out your responsibilities and limit our liabilities to you when providing our services.
   3. Our services are provided:
      1. only on the basis of the instructions you give us to enable us to undertake lawfully and effectively the business instructed; and
      2. solely for the use of by you as our customer and shall not be used or relied upon by any other third party.
   4. We reserve the right to alter or amend these terms and conditions at any time and we will endeavour to provide advance notice to you in writing if any change will result in a material reduction in the availability, benefits and features of our services, or a material increase in costs to you. For all other changes, we will notify you before the changes take effect.
   5. These terms, and any dispute or claim (whether contractual or non-contractual) arising out of or in connection with these terms, shall be governed by English law and will be subject to the exclusive jurisdiction of the English courts.
2. Our services
   1. We offer a range of services and these are listed on our website. Payment for our services constitutes acceptance of these terms.
   2. Whilst we will use all reasonable endeavours to meet any performance dates and timeframes we specify on our website for the particular service you request, any such dates are for guidance purposes only and time for performance of such shall not be of the essence.
   3. Some of our services are provided by third parties and your attention is drawn to clause 3 for more information regarding the nature of these services.
   4. If you are unhappy with any aspect of our service at any time, please email admin@lightworkbusiness.com.
3. Third party services
   1. As stated in clause 2.3, we work closely with third parties to provide our services. For customers using any of our ‘Company Address’ services (including registered office and service address), our services (including parcel receipt and forwarding services) are handled by our supplier Message Mail Limited of 78 York Street, London W1H 1DP and will be subject to their charges and terms and conditions, which can be found at http://www.messagemail.co.uk/terms_and_conditions.pdf. For any queries regarding services supplied by Message Mail, please contact them directly on + 44 (0)207 692 6789 at 78 York Street, London, W1H 1DP.
   2. Your attention is drawn to our Privacy Policy for information about the data or information we share with those third parties and the consent given by you to do so.
4. Our charges
   1. Our charges for the various packages and services we provide our listed on our website. Our charges are either intended to be one-off fixed fees or recurring monthly or annual charges (depending on the service you require). We reserve the right to alter these at any time. Where we elect to alter our rates, you will be notified in accordance with clause 1.3. VAT will be included on all listed fees unless otherwise stated.
   2. We reserve the right to suspend performance of any of our services until such time as our undisputed charges for the same have been paid in full.
   3. For account holders using our services on a subscription basis, your subscription will automatically renew on the relevant renewal date, unless you notify us otherwise in advance of your intention not to renew.
   4. We reserve the right to charge for costs and expenses incurred in recovering late payments, and to charge interest at the rate of 5% per annum above the base lending rate of National Westminster Bank PLC from time to time on outstanding amounts, accruing daily until the date of actual payment.
5. Your responsibilities
   1. We operate as company formation agents and limited services provider to assist you with registering your business and providing additional services you require. We cannot at any time act as your professional, legal or business advisers and therefore it is your responsibility to notify us of the services you require for your specific circumstances.
   2. Where we provide information to you in relation to professional advisers or third parties that may be of interest to you, such is provided for information purposes only and is not an endorsement or approval by us of that third party, their services or their suitability for your particular circumstances. Where you contact any third party through our Website, you do so at your own risk and we advise you to carefully consider their experience and knowledge prior to instructing them.
   3. When using our services, you will be provided with a unique account username and password. It is your responsibility to ensure that such details are kept safe and secure at all times, and to notify us immediately of any unauthorised use of your account or disclosure of your account details.
   4. When providing our services, we are required by law to collect evidence of your identity and proof of address from our customers. More information about the documentation we require will be provided to you when requesting our services. If you fail to supply any information which we reasonably request we will be unable to provide services to you. More information about this is contained in clause 6
   5. You must provide us with such information, data and materials that we may reasonably require in order to supply the services to you.
   6. You warrant to us that all information you provide to us is complete, accurate and up-to-date, and that you intend to use our services only for lawful purposes at all times.
6. Identity
   1. The nature of our services requires us to know who is the ultimate recipient of our services. We are therefore unable to provide our services to you until you have provided us with the identification documents and proof of address that we request either in relation to you or your client.
   2. In addition, when using our services at any time, you agree to retain all identification documents insofar as they relate to you or your client (as applicable) for not less than the minimum period required by applicable law or regulation.
   3. If you or your client are UK based, you must provide us with either the original, or certified copies of, your driving licence and/or passport and proof of address. A list of accepted documents is contained here.
   4. If you or your client are non-UK based you will need to provide proof of identification and proof of address from a list of accepted documents provided after registration.
   5. Where you are providing scanned copies, those copies must be certified and stamped. A list of people qualified to certify your documents is contained here.
   6. We reserve the right to suspend performance of any of our services, or to de-activate or suspend your account if you do not, or until you do, provide us with those documents we require to verify your identity.
7. Our liability
   1. We accept no responsibility for any inaccuracy, omission or other error in any public register, or for any failure or refusal by any public register to proceed with your registration based on the information you have provided.
   2. Except in respect of claims for death or personal injury resulting from negligence or as otherwise prohibited by law, our total liability in respect of all claims (connected or unconnected) for losses or damages whether in contract, tort (including negligence or breach of statutory duty), misrepresentation (innocent or negligent), restitution or otherwise, arising in connection with the performance or contemplated performance of our services under these Terms and Conditions shall not exceed three times the amount of the total fees actually paid by you to us in the 12 months prior to the date the liability arose.
   3. To the extent prohibited by law, we shall not be liable to you for any indirect or consequential loss or damage, loss of profit, loss of business, depletion of goodwill, loss of anticipated savings, loss of use or corruption of software, data or information, costs, expenses or other claims for consequential loss (howsoever caused) which arise out of or in connection with our services under these Terms and Conditions.
   4. We shall not be liable for any costs, expenses or other liabilities that may arise out of our failure to meet any deadline unless such deadline is agreed by us in writing in advance.
8. Intellectual Property Rights

   Any and all intellectual property rights that may arise out of or in connection with the services, including patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world, shall be owned by us.

9. Termination
   1. We reserve the right to terminate our contract with you, or to suspend or de-activate your account with us, if you either fail to comply with your responsibilities to us listed in clause 5, or if you otherwise materially breach these terms and fail to remedy that breach after 5 days of receipt of notice from us to do so.
   2. On termination of our contract with you for any reason, you shall immediately pay to us all of our outstanding, unpaid and undisputed invoices (including any interest chargeable under clause 4.3). For any services which have been supplied to you but not yet invoiced as at the date of termination, we shall submit an invoice payable to you immediately on receipt.
   3. Any accrued rights, remedies, obligations and liabilities of the parties that existed at termination shall be unaffected, including the right to claim damages in respect of any breach of these terms which existed at or before the date of termination or expiry, whether or not known at termination.
10. Dispute resolution
    1. If you are unhappy with the services we have provided at any time, please contact us directly at admin@lightworkbusiness.com and we will investigate the matter and endeavour to resolve the issue with you promptly.
    2. If the issue remains unresolved, as we are business operating within the EU and where you are dealing with us as a consumer, you have the right to seek to resolve the issue through online dispute resolution provided that you submit your claim promptly within the date you were unable to resolve your issue with us directly. More information about the appropriate alternative complaints bodies relevant to the services we provide can be found at https://webgate.ec.europa.eu/odr.
    3. We do agree to use The Ombudsman Service Limited (Ombudsman Services: The Consumer Ombudsman). More information can be found at www.ombudsman-services.org and their email address is compliants@consumer-ombudsman.org.
    4. When seeking to resolve a dispute with us, you are reminded of the terms of clause 7 which seeks to limit or exclude our liability to you in certain circumstances, on which we intend to rely.